Americans receive four billion robocalls every month, with the average individual getting 14 calls each week. Sean Voskuhl ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Making manual phone call reminders to patients prior to their appointment was more effective in reducing nonattendance than sending automated reminders, according to a study published in the Journal ...

Varolii, Inc., a Seattle-based provider of automated communications services, has added features to its healthcare offering that are designed to make automated phone calls more personal. The company ...

ZDNET's key takeaways iOS 26 adds built-in call screening for unknown numbers.Let an automated voice ask for the caller's reason.Transcripts can help you decide whether to answer or ignore. I get a ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Forget about campaign posters, or emails, or leaflets, or door-to-door canvassing. The last two weeks of this election season, as one Ohio congressman put it, are going to be all about “robo-mania.” ...

Schools across the Leon County School District were locked down and locked up after a series of threats and an automated call from the Consolidated Dispatch Agency warning school administrators. The ...

A combination of outreach methods – including texts, automated messages, and live phone calls – can significantly improve follow-up care for hard-to-reach patients after they have been discharged, ...

MORNING STARTING AT 430. THOSE ANNOYING UNWANTED PHONE CALLS. WE GET THEM FLOODING OUR PHONES. SEEMS LIKE EVERY DAY. BUT NOT ALL OF US KNOW HOW TO STOP THEM. 12 NEWS INVESTIGATIVE REPORTER JAMES ...