Silverback AI Chatbot has announced ongoing advancements to its AI chatbot system, reflecting broader shifts in how organizations manage digital communication, user interaction, and automated ...

Person of the Year is one of our most enduring franchises. Every year, we aim to name a Person of the Year—the person, group, or concept that had the most influence on the world during the previous 12 ...

I scanned the privacy policies and reports for the top AI chatbots and found that just one doesn’t share your data with advertisers or use it for training purposes. For now, anyway. I review privacy ...

Forbes contributors publish independent expert analyses and insights. An HBS Executive Fellow, Paul Baier writes about enterprise AI. Generative AI is transforming the workplace, providing employees ...

Many businesses today are deploying chatbot technology in enterprise messaging to gain operational efficiencies and competitive advantages. The use of chatbots is growing, and from 2023 to 2030, the ...

It feels like artificial intelligence is in everything these days — TVs, laptops, phones, websites, even PDF editors — and that big boom can be attributed to the wild success of OpenAI’s ChatGPT.

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

Over the last five years the use of highly personalized artificial intelligence chatbots — called companion chatbots — designed to act as friends, therapists or even romantic partners has skyrocketed ...