Issues in communication can often be seen as inconsequential, which is reflected in how we talk about them—”verbal flubs,” “slip-ups,” “lapses in communication,” and so on. But these little turns of ...

This fifth of the seven habits of highly effective people, as laid out in Stephen Covey’s bestselling book, is crucial for financial advisors who aspire to communicate effectively with clients and to ...

If you’ve been paying attention to the news lately, you’ve probably heard the word “recession” being thrown around. Inflation is at a 40-year high and is affecting everything from the cost of ...

Regardless of their industry, most professionals will encounter challenging customers at some point in their careers. In the agency world, scenarios where customers aren’t satisfied with creative ...

My name means listener. I often ponder if my behavior validates my moniker. I’d like to believe that one day I’ll master the craft of listening. When a client makes a suggestion that seems ...

Having a regular or ongoing client is great for company profits, but it can be downright unpleasant if you have a client like the one in this story. Check out how this team turned their situation ...

Developing and keeping great client relationships is difficult, and one’s level of skill at this can make or ruin almost any business. Businesses benefit from higher performance ratings, lower churn ...

Clients that are unversed in litigation may have difficulty understanding why their case is "not moving" or "taking so long." Lawyers facing these types of questions cannot simply ignore the client's ...

The U.S. military famously uses the defense readiness condition (DEFCON) system to communicate current threat levels internally. DEFCON 1 is the most severe, while DEFCON 5 is the least. Paul A.

Last month, two new studies were published on the current state of client communication in the wealth management industry and the impact is has on each financial advisor’s business. Spoiler alert: It ...

The traditional model of legal practice often left clients in the dark-waiting for phone call updates, unsure of next steps, ...