The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Doron Aspitz is the CEO of Verix, a leading provider of AI commercial operations enhancement platforms for the pharmaceutical industry. Sales teams need to maximize their efforts—and that means ...

Here are several online and offline marketing techniques that you can use to reach more potential customers for your ...

Fortunately, there are plenty of steps VARs and solution providers can take to drum up new business among small, midmarket and large companies. Many of these efforts can apply to all the market ...

Get my 12 favorite biz ideas for 2024, with full launch plans included. Discussing some white whale opportunities ...

Creating a seamless, personalized experience is just as critical as having a great product or service, if not more so — it’s the key to winning customers and keeping them loyal. 80% of customers say ...

In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Empathy was once considered too soft and squishy for the world of work, but decades of research have shattered that myth. Empathy includes three pieces: sharing others’ experiences, trying to ...

You’ve got the product — now how do you find customers? And once you find those customers, how do you keep them coming back for more? At TechCrunch Disrupt 2024, taking place October 28-30 in San ...