Six Sigma is largely touted in the business media. More than simply a concept, Six Sigma is a metric, a methodology, and a management system. Since its creation in 1986, it has gained such a solid ...

Six Sigma is a widely used, data-driven, quality improvement process. Manufacturing uses a discipline called “Lean” (lean manufacturing) that focuses on process speed and efficiency. This process has ...

Improving customer experience is on the radar of most organizations (we hope). And that even extends into the highest branches of federal government in the U.S., where officials admit there are many ...

Businesses use Six Sigma methods to improve the quality of their manufacturing processes by discovering and correcting the causes of imperfections and errors. The development and pursuit of new ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...