There’s little question for most companies whether they will use cloud-based CRM solutions. Even before the pandemic made on-premises installations of CRM or other software much more challenging, ...

Nethaji Kapavarapu is Sr. Tech Architect at Kyra Solutions with expertise in cloud CRM, AI platforms and government digital transformation. Public sector organizations are under growing pressure to ...

Is your organization best suited for cloud or on-premise CRM? Guest contributor Kate Webster lists some of the issues you need to consider before making a decision. Cloud based CRM systems seem to ...

ACT! CRM stands out with its long-standing reputation and adaptability to various business needs and industries. It provides ...

Sacramento, Calif., began 311 more than a decade ago, and like other cities has decided to move on to next-generation technology. Less than a year ago, it upgraded its legacy CRM to a cloud-based ...

Opinions expressed by Digital Journal contributors are their own. “True innovation lies in creating systems that empower organizations to achieve seamless operations. Every CRM solution is an ...

Fujitsu has jumped into the CRM cloud computing space with its own marketplace as well as a new application. The marketplace is called the “Business Solutions Store.” Besides Fujitsu’s new cloud-based ...

It is becoming increasingly difficult to function in the modern digital economy without some form of automated customer management. Not only has ecommerce turned even the smallest business into a ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Is it possible to talk about business transformation and ...

No matter how hard you work, you can’t succeed in the small-business world if you don’t put your customers first. But making the most of customer relationships isn’t easy. Keeping your clientele ...