ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.
What Is ITIL? Core Principles & Best Practices | Atlassian
ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and …
IT Management Explained: Functions & Best Practices | Atlassian
Taking IT management a step further is IT Service Management (ITSM). ITSM is how IT teams manage the end-to-end delivery of IT services – including selecting and managing ITSM …
ITIL Service Strategy: Align IT with Business Goals | Atlassian
Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.
What is a service request? | Atlassian
Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.
What is IT service management? - Learning - Atlassian Community
IT service management goes beyond basic IT support. ITSM teams oversee all kinds of workplace technologies, including laptops, servers, business-critical software applications, and Cloud …
IT Service Delivery [Key Components & Best Practices] | Atlassian
Service-level management is the processes an IT team uses to deliver IT services at levels that meet user expectations, business needs, and company goals. This requires IT and the teams …
IT Change Management: ITIL Framework & Best Practices | Atlassian
IT Change Management minimizes risk while making changes to systems and services. Learn about the change management process, its importance, best practices
Continual Service Improvement (CSI) in ITIL | Atlassian
Recognizing areas for improvement and making incremental changes is the core principle of ITIL continual service improvement (CSI). This guide discusses how and why modern IT teams …
Incident Management: Processes, Best Practices & Tools | Atlassian
An incident management process helps IT teams investigate, record, and resolve service interruptions or outages. The ITIL incident management workflow aims to reduce downtime …